Refund policy

The refund and replacement policy is broken into details specific to group buy/pre-order products and to in-stock products. 

 

Regarding Group Buys/Pre-Orders

Group Buys are a method of sale similar to a pre-order. Payments are collected ahead of time in order to submit a bulk order to a manufacturer for production.

Due to this, refunds can only be issued before the end date of a group buy. Once the group buy concludes, all sales are final and refunds/order cancellations are not possible.

 

All group buy products carry a 10-day replacement window starting at the day of product delivery. 

Replacements are only accepted on unused items which are in their initial condition, complete with all original packaging, all accessories, and proof of purchase.

 

We will not accept replacements under any circumstances for the following:

• Preferences such as acoustics, aesthetics, or typing feel;
• Timing problems such as estimated delivery date, delivery date, or delays;
• Maximizing unit quality or resale value by “binning” units through replacements;
• Failed delivery due to any of the following reasons:
• Incorrect address and/or delivery details;
• Lack of response to courier inquiries;
• Refusal of payment of import duties and/or taxes;
• Rejection of customs clearance;
• Mismatch of group buy product description and delivered product due to the unpredictable nature of group buys;
• Any clauses covered in any other document agreed to for the purchase, such as but not limited to the stock grading policy.

 

The vendor reserves the right to verify that the product qualifies for a claim. 

The vendor reserves the right to cancel a replacement due to any of the following but not limited to:

• Visible signs of use or assembly, including packaging beyond the minimum that must be opened to access the part in question;
• Missing and/or damaged packaging and/or accessories;
• Damage due to user error.

 

Any replacements will only occur after the vendor has received the item and has verified the contents of the claim. Due to recent threats of replacement abuse for sale of items on the second-hand market, under no circumstance will any replacement be issued before the item has been safely delivered back to the vendor and confirmed.

The buyer is responsible for shipping and handling of the item from the buyer to the vendor. It is recommended to ship the item properly using tracked and insured methods; no replacement may be offered if the returned item is damaged, destroyed, or lost during transit from the buyer to the vendor.

 

 

Regarding In-Stock Products

All in-stock products carry a 10-day return and replacement window starting at the day of product delivery. 

Returns are only accepted on unused items which are in their initial condition, complete with all original packaging, all accessories, and proof of purchase.

 

We will not accept returns, refunds, or replacements under any circumstances for the following:

• Preferences such as acoustics, aesthetics, or typing feel;
• Timing problems such as estimated delivery date, delivery date, or delays;
• Maximizing unit quality or resale value by “binning” units through replacements;
• Failed delivery due to any of the following reasons:
• Incorrect address and/or delivery details;
• Lack of response to courier inquiries;
• Refusal of payment of import duties and/or taxes;
• Rejection of customs clearance;
• Any clauses covered in any other document agreed to for the purchase, such as but not limited to the stock grading policy.

 

The vendor reserves the right to verify that the product qualifies for a claim. 

The vendor reserves the right to reduce refund amount due to any of the following but not limited to:

• Visible signs of use or assembly, including packaging beyond the minimum that must be opened to access the part in question;
• Missing and/or damaged packaging and/or accessories;
• Damage due to user error.

 

Any refunds or replacements will only occur after the vendor has received the item and has verified the contents of the claim. Due to recent threats of replacement abuse for sale of items on the second-hand market, under no circumstance will any replacement or refund be issued before the item has been safely delivered back to the vendor and confirmed.

The buyer is responsible for shipping and handling of the item from the buyer to the vendor. It is recommended to ship the item properly using tracked and insured methods; no refund or replacement may be offered if the returned item is damaged, destroyed, or lost during transit from the buyer to the vendor.

 

Any units purchased at a discount will only be refunded up to the discounted price.

The buyer is responsible for their own shipping and handling costs; such will not be refunded.